Privacy Policy

1. Introduction

Pexus Digital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, WhatsApp number
• Order Information: Product preferences, payment method, order history
• Payment Information: Payment receipts and transaction details (we do not store full payment card details)
• Communication Data: Messages sent through our contact forms, WhatsApp, or email

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, referring websites
• Location Data: General location based on IP address

2.3 Files and Documents

We collect files you upload, such as:

• Payment slips and bank transfer receipts
• Screenshots of digital payments
• Any documents related to your orders

3. How We Use Your Information

We use collected information for the following purposes:

• Order Processing: To process and fulfill your digital product orders
• Payment Verification: To manually verify payments and prevent fraud
• Customer Support: To respond to inquiries and provide customer service
• Communication: To send order updates, delivery notifications, and important service information
• Service Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, trade, or rent your personal information to third parties.

4.2 Limited Sharing

We may share your information in the following limited circumstances:

• Service Providers: With trusted partners who help us operate our business (e.g., payment processors, email services)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• Your Consent: When you have given us explicit permission

5. Data Storage and Security

5.1 Security Measures

We implement appropriate security measures to protect your information:

• Secure servers with SSL encryption
• Regular security updates and monitoring
• Access controls and authentication
• Secure file storage for uploaded documents

5.2 Data Retention

We retain your information for as long as:

• Your account remains active
• Necessary to provide you services
• Required for legal or business purposes
• You have not requested deletion

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request information about data we have collected
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at info@pexusdigital.lk or via WhatsApp at +94 77 155 8040.

7. Cookies and Tracking

7.1 Cookies We Use

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Prevent fraud and security issues

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party services:

• WhatsApp: For customer communication
• Payment Services: Bank and mobile payment systems
• Analytics: To understand website usage

These services have their own privacy policies, which we encourage you to read.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you are a parent and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Sri Lanka. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: info@pexusdigital.lk
• WhatsApp: +94 77 155 8040
• Website: pexusdigital.lk
• Address: Sri Lanka

13. Data Protection Officer

For privacy-related inquiries, you can contact our Data Protection Officer at privacy@pexusdigital.lk.