Terms & Conditions

1. Introduction

Welcome to Pexus Digital ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

2. Services

Pexus Digital provides digital products and services, including but not limited to:

• AI tool access and subscriptions
• Software licenses and accounts
• Design software subscriptions
• Digital account access
• Related digital services

3. Account Registration

To purchase our products, you may need to provide personal information including:

• Full name
• Email address
• Phone number
• Payment information

You agree to provide accurate and complete information and to update it as necessary.

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

• Bank transfers (BOC, Sampath Bank, People's Bank)
• eZ Cash mobile payments

4.2 Payment Process

1. Place your order through our website
2. Make payment to our designated accounts
3. Upload payment proof
4. Send confirmation via WhatsApp
5. Wait for manual verification (1-24 hours)
6. Receive your digital product

4.3 Manual Verification

All payments are manually verified by our team. This process typically takes 1-6 hours during business hours and up to 24 hours on weekends or holidays.

5. Digital Products

5.1 Product Delivery

Digital products are delivered via:

• WhatsApp message
• Email
• Direct account credentials

5.2 Product Access

Access details will be provided after payment verification. You are responsible for:

• Securing your account credentials
• Not sharing access with unauthorized parties
• Using products according to their original terms of service

6. Refund Policy

6.1 Digital Products

Due to the nature of digital products, refunds are generally not available once access has been provided. However, we may offer refunds in the following cases:

• Product access was never provided
• Product is significantly different from description
• Technical issues prevent product usage
• Duplicate payment made in error

6.2 Refund Process

To request a refund, contact us within 7 days of purchase with:

• Order ID
• Reason for refund
• Supporting evidence (if applicable)

7. Prohibited Uses

You may not use our services for:

• Illegal or fraudulent activities
• Reselling our products without permission
• Sharing account credentials with others
• Violating the terms of service of the products we provide
• Any activity that could harm our business or reputation

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by Pexus Digital and protected by intellectual property laws. You may not use our content without written permission.

9. Limitation of Liability

Pexus Digital provides services "as is" without warranties. We are not liable for:

• Service interruptions or downtime
• Third-party product issues
• Indirect or consequential damages
• Loss of data or profits

10. Privacy

Your privacy is important to us. We collect and use personal information only as described in our Privacy Policy. We do not sell or share your information with third parties without consent.

11. Communication

By using our services, you consent to receive communications from us via:

• Email
• WhatsApp
• SMS (for order updates only)

12. Dispute Resolution

In case of disputes:

1. Contact us directly via WhatsApp or email
2. We will attempt to resolve issues within 48 hours
3. Escalated disputes will be handled according to Sri Lankan law

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of modified Terms.

14. Governing Law

These Terms are governed by the laws of Sri Lanka. Any disputes will be resolved in the courts of Sri Lanka.

15. Contact Information

For questions about these Terms, contact us:

• Email: info@pexusdigital.lk
• WhatsApp: +94 77 155 8040
• Website: pexusdigital.lk